Quality for Free shipping
1. Free shipping in North America – no minimum purchase.
2. Free shipping worldwide for orders over USD150
Greenager shipments are made from Canada for North America, Asia, Africa,
Australia ,and Albania for Europe. We offer worldwide shipping which means
you can place the order on our website and we will deliver it to you, whatever
country you are in. We offer delivery option (with some exceptions): Regular
Mail through Canada Post and Albanian Post Services. If you would like
another faster delivery option please feel free to contact us.
After the payment has been confirmed, we make an effort to ship the order on
the same or the next business day (excludes weekends, promotional periods,
national holidays in our country and unexpected busy periods). Please note if
an order is placed after 1PM accordingly to specific time zone on Friday it will
likely not be dispatched before Monday/Tuesday.
If any concerns would arise regarding the order (delay in dispatch, incorrect
delivery address, product specification, out-of-stock products, etc.), we will
contact the client by e-mail. The order will not be proceeded until we receive
an answer or until certain amount of time will not pass. If no answer is
received, the order will be canceled and its payment reimbursed to the client.
To get more details contact us at Contact Us.
We cannot be held responsible if the delivery address is incorrect or it was
corrected after the dispatch was made.
Delivery time depends on the destination country. At the Checkout page, after
choosing country that you want your order be shipped to, the delivery time
will be automatically updated and visible. Below you can see exemplary times
needed to deliver order to some countries.
Duties & Taxes
Depending on your delivery country, different taxation rules and additional charges may apply. If you are shipping items to country that does not belong to European Union, you may need to pay import duties and taxes (including VAT) upon receipt of the products. We recommend that you contact your local customs office for more information as customs policies and practices vary widely from country to country. We have no control over these charges and that is why we cannot advise on their exact amount. You will be responsible for payment of additional fees, as the price you pay to Greenager will exclude all relevant import duties and taxes. As the recipient of the order, you must pay them directly to the carrier to release your order from customs. Please contact your local customs office for further information before placing your order. We fulfill orders from our clients, believing that, at the moment of purchase, they have all the necessary information regarding the import taxation and regulations of their country.
After placing an order, you will receive an email from us containing all the details of your purchase. If you did not receive an e-mail with tracking information please remember to check your SPAM folder, as your mail server might forward it there.After your order is dispatched, you will receive another email containing shipping details, like tracking number, expected delivery date, link for tracking website and any other additional information.
|Canada||3-5 working days|
|USA||3-15 work days|
|European Union countries||10-28 work days|
|Albania||1-5 work days|
|Australia & New Zealand||10-35 work days|
|Asia||10-35 work days|
|Africa||11-35 work days|
* Please keep in mind that delivery time should be used as a guide only and
that it is counted from the moment of dispatch. Greenager cannot take
responsibility for delays caused by customs clearance, lack of documentation,
issues independent of us and busy periods. Furthermore, covid situation can
easily create delays.
Some countries have tightened customs restrictions on import shipments,
which can lead to delays in delivery.
WARNING: The client cannot choose a specific delivery time, because
deliveries are conditioned by the routes defined by the transport service on the
respective delivery date.